{"id":16212,"date":"2023-10-03T12:59:53","date_gmt":"2023-10-03T12:59:53","guid":{"rendered":"https:\/\/mariswiss.com\/?page_id=16212"},"modified":"2024-12-05T15:16:10","modified_gmt":"2024-12-05T15:16:10","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/mariswiss.com\/en\/conditions-generales\/","title":{"rendered":"General Terms and Conditions (GTC)"},"content":{"rendered":"<h1>General Terms and Conditions (GTC)<\/h1>\n<p>By using our website and purchasing products or services from it, you automatically agree to our terms and conditions and confirm that you are at least 18 years old.<\/p>\n<p><strong>1. Registration<\/strong><br \/>\nYou are solely responsible for the accuracy and completeness of the data you provide when registering on the site.<br \/>\nIf necessary, you will inform us of any changes to the data provided by updating the profile as soon as possible.<br \/>\nWhen you register, you must choose a password that will allow you to use our site. This password is strictly confidential. It must not be disclosed to third parties.<br \/>\nYou are solely responsible for the use, storage and security of your password.<br \/>\nIf you know or suspect that a third party has access to your password, please inform us immediately.<\/p>\n<p><strong>2. Awards<\/strong><br \/>\nThe prices shown on our site are in Euro (EUR), Swiss Franc (CHF) and Pound Sterling (\u00a3).<br \/>\nThe price indicated on the product sheets does not include transport.<br \/>\n<em>Prices are subject to change without notice.<\/em><\/p>\n<p><strong>3. Delivery<\/strong><br \/>\nYour order will be dispatched within 24 to 48 hours of receipt of payment. Once your order has been dispatched, you will receive an email with your tracking number.<br \/>\nYou can also find your tracking number in your personal section on our site, under \"orders\".<br \/>\nYour order will be delivered to the address indicated on the order.<br \/>\nWe send your order by priority mail with a tracking number.<br \/>\nYour order can be sent in several packages.<br \/>\nShipping time is 3 (three) to 5 (five) working days, or longer depending on circumstances.<\/p>\n<p><strong>4. Return policy<\/strong><br \/>\nIn the unlikely event that you are not satisfied with the quality of our products, we offer a refund service:<\/p>\n<p>You must contact us within 7 days of receipt by sending an e-mail to <a href=\"mailto:hello@mariswiss.com\">hello@mariswiss.com<\/a> . By giving us your order reference and describing why you want a refund. We will not be responsible for any loss or damage if you do not do this.<br \/>\nReturn the product in its original, unopened packaging. If an item has been used\/opened, we cannot accept returns.<br \/>\nReturned items will be inspected for defects and either replaced or refunded if a defect is identified.<br \/>\nThe refund will be for the cost of the product and excludes all postage, packaging and shipping costs.<br \/>\nRefunds will generally be credited using the same payment method as the purchase.<br \/>\nWe do not accept returns of products if you do not like the taste or smell.<\/p>\n<p><strong>5. Refund<\/strong><\/p>\n<p>If you require a refund for any reason, please contact us at the following email address: <a href=\"mailto:hello@mariswiss.com\">hello@mariswiss.com<\/a> and we will respond to your request. Refunds will be made on a case-by-case basis and with irrefutable proof.<\/p>\n<p><strong>6. Shipping error<\/strong><br \/>\n- You must check the delivered order immediately.<\/p>\n<p>- If the item does not correspond to the item ordered, this may be due to a shipping error. You then have three (3) working days to notify us of the error.<\/p>\n<p>- In the event of a shipping error for which we are responsible, we will propose a compensation solution on a case-by-case basis.<\/p>\n<p><strong>7. Payment methods<\/strong><br \/>\nWe suggest the following method of payment:<\/p>\n<p>Credit cards (Visa, MasterCard, American Express)<br \/>\nBank transfer: IBAN : FR76 3000 4006 8300 0102 5141 293. BIC : BNPAFRPPXXX<br \/>\n* Your credit card number is directed to the payment servers. Your payment is made directly in a secure environment without passing through the www.mariswiss.com server, which guarantees that your credit card numbers are known only to our banking partner.<\/p>\n<p><strong>8. Customer liability<\/strong><br \/>\nPlease note that we are not authorised to provide medical advice or diagnosis. We advise you to consult your doctor before starting to consume products containing CBD. We also remind you that when you commit to making a purchase, you commit to respecting the rules, to be of legal age, and to know the laws in force in your country concerning CBD.<\/p>\n<p>The customer accepts responsibility for:<\/p>\n<p>Personal injury,<br \/>\nDamages and interest,<br \/>\nPunitive measures,<br \/>\nLoss of profits or revenue,<br \/>\nLoss of use of a product or equipment,<br \/>\nLoss of property resulting from the purchase, use or misuse of a product.<br \/>\nMariswiss.com, its owners, agents and employees cannot be held responsible for the actions of its customers.<\/p>\n<p><strong>9. Data policy<\/strong><br \/>\nPlease read our Privacy Policy page carefully.<\/p>\n<p><strong>10. Modification of our general terms and conditions<\/strong><br \/>\nWe may change (update) our terms and conditions from time to time. We will notify you of any changes by posting the new privacy policy on this page.<br \/>\nPlease consult this page often when using our service.<br \/>\nWe advise you to consult this confidentiality policy regularly to take note of any changes. Changes to this privacy policy come into force as soon as they are published on this page.<\/p>\n<p><strong>11. Contact and Customer Service<\/strong><br \/>\nFor any further information, please contact us by email on <a href=\"mailto:contact@mariswiss.com\">contatc@mariswiss.com<\/a> or on our <a href=\"https:\/\/ticket.mariswiss.com\/\">Contact us for more information.<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales (CVG) L\u2019utilisation de notre site web et l\u2019achat de produits ou services sur celui-ci, confirme automatiquement que vous acceptez nos conditions g\u00e9n\u00e9rales et que vous confirmez que vous avez au moins 18 ans. 1. Inscription Vous \u00eates seul responsable de l\u2019exactitude et de l\u2019exhaustivit\u00e9 des donn\u00e9es que vous fournissez lors de votre inscription [&#8230;]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-16212","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages\/16212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/comments?post=16212"}],"version-history":[{"count":7,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages\/16212\/revisions"}],"predecessor-version":[{"id":19794,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages\/16212\/revisions\/19794"}],"wp:attachment":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/media?parent=16212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}