{"id":16230,"date":"2023-10-06T09:47:04","date_gmt":"2023-10-06T09:47:04","guid":{"rendered":"https:\/\/mariswiss.com\/?page_id=16230"},"modified":"2023-12-13T12:48:57","modified_gmt":"2023-12-13T12:48:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mariswiss.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id=\"page-header-1296718108\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            FAQs          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"row\"  id=\"row-1938896616\">\n\n\t<div id=\"col-1726076894\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-2017253917\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2017253917 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1465181901\" class=\"text\">\n\t\t\n<h2>Shipping, Returns, Payment and Cancellation<\/h2>\n\t\t\n<style>\n#text-1465181901 {\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-1465181901 {\n    text-align: center;\n  }\n}\n@media (min-width:850px) {\n  #text-1465181901 {\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3888265283\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3888265283-label\" class=\"accordion-title plain\" href=\"#accordion-item-o\u00f9-exp\u00e9diez-vous-vos-produits-?\" aria-expanded=\"false\" aria-controls=\"accordion-3888265283-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where do you ship your products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3888265283-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3888265283-label\" >\n\t\t\t\n<p>We ship our products to Switzerland and almost all European countries (France, United Kingdom, Spain, Italy, etc.).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-259327180\" class=\"accordion-item\">\n\t\t<a id=\"accordion-259327180-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-fonctionne-la-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-259327180-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How does delivery work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-259327180-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-259327180-label\" >\n\t\t\t\n<p>As soon as a parcel is handed over to our logistics partner, you will receive the tracking number with the delivery confirmation by email. This enables you to track the status of your parcel on the online portal.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3855957408\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3855957408-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-d\u00e9lais-de-livraison?\" aria-expanded=\"false\" aria-controls=\"accordion-3855957408-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the delivery times?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3855957408-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3855957408-label\" >\n\t\t\t\n<p>You will find delivery rates, free delivery conditions and expected delivery times below:<\/p>\n<div id=\"text-2205728838\" class=\"text\">\n<table class=\"shipping-table\" width=\"292\">\n<tbody>\n<tr>\n<th>COUNTRY<\/th>\n<th>DELIVERY CHARGES<\/th>\n<th>FREE FROM<\/th>\n<th>DEADLINE<\/th>\n<\/tr>\n<tr>\n<td><strong>Metropolitan France<\/strong><\/td>\n<td class=\"price\"><strong>4.95 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>65.00 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>48 to 72 hours<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Overseas<\/strong><\/td>\n<td class=\"price\"><strong>13.10 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>95 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>5 to 10 days<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Europe<\/strong><\/td>\n<td class=\"price\"><strong>13.35 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>90 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>4 to 7 days<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>UK<\/strong><\/td>\n<td class=\"price\"><strong>16.5 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>110\u20ac<\/strong><\/td>\n<td class=\"time\"><strong>4 to 7 days<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Switzerland<\/strong><\/td>\n<td class=\"price\"><strong>5 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>65 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>48 to 72 hours<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3524764759\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3524764759-label\" class=\"accordion-title plain\" href=\"#accordion-item-j&#039;habite-en-france,-dois-je-payer-des-droits-de-douane-et-des-taxes-\u00e0-l&#039;importation?\" aria-expanded=\"false\" aria-controls=\"accordion-3524764759-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I live in France, do I have to pay customs duties and import taxes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3524764759-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3524764759-label\" >\n\t\t\t\n<p>No, we pay the VAT and any additional costs. So you don't have to pay a thing.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1955547357\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1955547357-label\" class=\"accordion-title plain\" href=\"#accordion-item-mon-colis-ne-semble-pas-bouger,-que-se-passe-t&#039;il-?\" aria-expanded=\"false\" aria-controls=\"accordion-1955547357-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>My parcel doesn't seem to be moving. What's going on?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1955547357-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1955547357-label\" >\n\t\t\t\n<p>Don't worry, it may happen that our carrier doesn't scan your parcel straight away.<\/p>\n<p>It may therefore take 1 to 3 working days for the parcel to move on. If, after this time, the parcel is still not moving, please contact us at <strong> contact@mariswiss.com<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3999400778\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3999400778-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-ce-que-mes-articles-seront-regroup\u00e9s-dans-un-unique-colis-pour-la-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-3999400778-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Will my items be grouped together in a single parcel for delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3999400778-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3999400778-label\" >\n\t\t\t\n<p>In certain situations, we may need to ship your order in several packages. We will inform you in advance and provide you with the corresponding tracking numbers if necessary.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-659629783\" class=\"accordion-item\">\n\t\t<a id=\"accordion-659629783-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-modes-de-paiement-sont-propos\u00e9s-?\" aria-expanded=\"false\" aria-controls=\"accordion-659629783-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What payment methods are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-659629783-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-659629783-label\" >\n\t\t\t\n<p>We offer the following payment methods:<\/p>\n<ol>\n<li>Credit cards (Visa, MasterCard, American Express).<\/li>\n<li>Twint (only available in Switzerland).<\/li>\n<li>Cash payment on site. (only available in Switzerland)<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4045275185\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4045275185-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00c0-partir-de-quel-\u00e2ge-est-il-autoris\u00e9-d&#039;acheter-du-cbd-l\u00e9galement-?\" aria-expanded=\"false\" aria-controls=\"accordion-4045275185-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>At what age is it legal to buy CBD?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4045275185-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4045275185-label\" >\n\t\t\t\n<p>You must be at least 18 years old to order products on our site.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3463325515\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3463325515-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-ce-que-les-transactions-en-ligne-sont-s\u00e9curis\u00e9es-?\" aria-expanded=\"false\" aria-controls=\"accordion-3463325515-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are online transactions secure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3463325515-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3463325515-label\" >\n\t\t\t\n<p>Your credit card number is redirected to the payment servers, where your payment is processed directly in a secure environment, without passing through our servers. <a href=\"https:\/\/mariswiss.com\/en\/\">mariswiss.com.<\/a> This ensures that your credit card information is only accessible to our banking partner.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-238025732\" class=\"accordion-item\">\n\t\t<a id=\"accordion-238025732-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-vous-avez-re\u00e7u-le-mauvais-article,-que-devez-vous-faire-?\" aria-expanded=\"false\" aria-controls=\"accordion-238025732-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>If you've received the wrong item, what should you do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-238025732-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-238025732-label\" >\n\t\t\t\n<p>You then have three (3) working days to notify us of the error.<\/p>\n<p>In the event of a shipping error for which we are responsible, we will propose a compensation solution on a case-by-case basis.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1648572490\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1648572490-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-il-possible-d&#039;annuler-ou-de-modifier-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-1648572490-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I cancel or change my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1648572490-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1648572490-label\" >\n\t\t\t\n<p>Yes, you can cancel or change your order as long as it has not yet been dispatched.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-16230","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages\/16230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/comments?post=16230"}],"version-history":[{"count":6,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages\/16230\/revisions"}],"predecessor-version":[{"id":16666,"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/pages\/16230\/revisions\/16666"}],"wp:attachment":[{"href":"https:\/\/mariswiss.com\/en\/wp-json\/wp\/v2\/media?parent=16230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}