{"id":16230,"date":"2023-10-06T09:47:04","date_gmt":"2023-10-06T09:47:04","guid":{"rendered":"https:\/\/mariswiss.com\/?page_id=16230"},"modified":"2023-12-13T12:48:57","modified_gmt":"2023-12-13T12:48:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mariswiss.com\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div id=\"page-header-535502186\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Preguntas frecuentes          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" data-no-translation=\"\" data-trp-gettext=\"\">Inicio<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"row\"  id=\"row-532712990\">\n\n\t<div id=\"col-242454090\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-29355611\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-29355611 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-723783039\" class=\"text\">\n\t\t\n<h2>Env\u00edo, devoluci\u00f3n, pago y cancelaci\u00f3n<\/h2>\n\t\t\n<style>\n#text-723783039 {\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-723783039 {\n    text-align: center;\n  }\n}\n@media (min-width:850px) {\n  #text-723783039 {\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-276116475\" class=\"accordion-item\">\n\t\t<a id=\"accordion-276116475-label\" class=\"accordion-title plain\" href=\"#accordion-item-o\u00f9-exp\u00e9diez-vous-vos-produits-?\" aria-expanded=\"false\" aria-controls=\"accordion-276116475-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfD\u00f3nde env\u00edan sus productos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-276116475-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-276116475-label\" >\n\t\t\t\n<p>Enviamos nuestros productos a Suiza y a casi todos los pa\u00edses europeos (Francia, Reino Unido, Espa\u00f1a, Italia, etc.).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2567106087\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2567106087-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-fonctionne-la-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-2567106087-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo funciona la entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2567106087-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2567106087-label\" >\n\t\t\t\n<p>En cuanto el paquete se entregue a nuestro socio log\u00edstico, recibir\u00e1 por correo electr\u00f3nico el n\u00famero de seguimiento con la confirmaci\u00f3n de entrega. As\u00ed podr\u00e1 seguir el estado de su paquete en el portal en l\u00ednea.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1317947493\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1317947493-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-d\u00e9lais-de-livraison?\" aria-expanded=\"false\" aria-controls=\"accordion-1317947493-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1les son los plazos de entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1317947493-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1317947493-label\" >\n\t\t\t\n<p>A continuaci\u00f3n encontrar\u00e1 las tarifas de entrega, las condiciones de entrega gratuita y los plazos de entrega previstos:<\/p>\n<div id=\"text-2205728838\" class=\"text\">\n<table class=\"shipping-table\" width=\"292\">\n<tbody>\n<tr>\n<th>PA\u00cdS<\/th>\n<th>GASTOS DE ENV\u00cdO<\/th>\n<th>LIBRE DE<\/th>\n<th>FECHA L\u00cdMITE<\/th>\n<\/tr>\n<tr>\n<td><strong>Francia metropolitana<\/strong><\/td>\n<td class=\"price\"><strong>4.95 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>65.00 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>48 a 72 horas<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>En el extranjero<\/strong><\/td>\n<td class=\"price\"><strong>13.10 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>95 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>De 5 a 10 d\u00edas<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Europa<\/strong><\/td>\n<td class=\"price\"><strong>13.35 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>90 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>De 4 a 7 d\u00edas<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>REINO UNIDO<\/strong><\/td>\n<td class=\"price\"><strong>16.5 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>110\u20ac<\/strong><\/td>\n<td class=\"time\"><strong>De 4 a 7 d\u00edas<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Suiza<\/strong><\/td>\n<td class=\"price\"><strong>5 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>65 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>48 a 72 horas<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-9202351\" class=\"accordion-item\">\n\t\t<a id=\"accordion-9202351-label\" class=\"accordion-title plain\" href=\"#accordion-item-j&#039;habite-en-france,-dois-je-payer-des-droits-de-douane-et-des-taxes-\u00e0-l&#039;importation?\" aria-expanded=\"false\" aria-controls=\"accordion-9202351-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Vivo en Francia, \u00bftengo que pagar derechos de aduana e impuestos de importaci\u00f3n?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-9202351-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-9202351-label\" >\n\t\t\t\n<p>No, nosotros pagamos el IVA y cualquier coste adicional. As\u00ed que no tienes que pagar nada.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-345804562\" class=\"accordion-item\">\n\t\t<a id=\"accordion-345804562-label\" class=\"accordion-title plain\" href=\"#accordion-item-mon-colis-ne-semble-pas-bouger,-que-se-passe-t&#039;il-?\" aria-expanded=\"false\" aria-controls=\"accordion-345804562-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Parece que mi paquete no se mueve. \u00bfQu\u00e9 ocurre?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-345804562-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-345804562-label\" >\n\t\t\t\n<p>No se preocupe, puede ocurrir que nuestro transportista no escanee su paquete inmediatamente.<\/p>\n<p>Por lo tanto, el paquete puede tardar entre 1 y 3 d\u00edas laborables en moverse. Si, transcurrido este plazo, el paquete sigue sin moverse, p\u00f3ngase en contacto con nosotros en <strong> contact@mariswiss.com<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2180423871\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2180423871-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-ce-que-mes-articles-seront-regroup\u00e9s-dans-un-unique-colis-pour-la-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-2180423871-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfSe agrupar\u00e1n mis art\u00edculos en un solo paquete para la entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2180423871-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2180423871-label\" >\n\t\t\t\n<p>En determinadas situaciones, es posible que tengamos que enviar su pedido en varios paquetes. Le informaremos con antelaci\u00f3n y le facilitaremos los n\u00fameros de seguimiento correspondientes en caso necesario.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3066564164\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3066564164-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-modes-de-paiement-sont-propos\u00e9s-?\" aria-expanded=\"false\" aria-controls=\"accordion-3066564164-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 formas de pago existen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3066564164-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3066564164-label\" >\n\t\t\t\n<p>Ofrecemos los siguientes m\u00e9todos de pago:<\/p>\n<ol>\n<li>Tarjetas de cr\u00e9dito (Visa, MasterCard, American Express).<\/li>\n<li>Twint (s\u00f3lo disponible en Suiza).<\/li>\n<li>Pago en efectivo in situ. (s\u00f3lo disponible en Suiza)<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1055343467\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1055343467-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00c0-partir-de-quel-\u00e2ge-est-il-autoris\u00e9-d&#039;acheter-du-cbd-l\u00e9galement-?\" aria-expanded=\"false\" aria-controls=\"accordion-1055343467-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfA qu\u00e9 edad es legal comprar CBD?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1055343467-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1055343467-label\" >\n\t\t\t\n<p>Debe tener al menos 18 a\u00f1os para pedir productos en nuestro sitio.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-890810319\" class=\"accordion-item\">\n\t\t<a id=\"accordion-890810319-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-ce-que-les-transactions-en-ligne-sont-s\u00e9curis\u00e9es-?\" aria-expanded=\"false\" aria-controls=\"accordion-890810319-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfSon seguras las transacciones en l\u00ednea?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-890810319-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-890810319-label\" >\n\t\t\t\n<p>El n\u00famero de su tarjeta de cr\u00e9dito se redirige a los servidores de pago, donde su pago se procesa directamente en un entorno seguro, sin pasar por nuestros servidores. <a href=\"https:\/\/mariswiss.com\/es\/\">mariswiss.com.<\/a> Esto garantiza que los datos de su tarjeta de cr\u00e9dito s\u00f3lo sean accesibles para nuestro socio bancario.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1697425083\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1697425083-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-vous-avez-re\u00e7u-le-mauvais-article,-que-devez-vous-faire-?\" aria-expanded=\"false\" aria-controls=\"accordion-1697425083-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Si ha recibido un art\u00edculo equivocado, \u00bfqu\u00e9 debe hacer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1697425083-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1697425083-label\" >\n\t\t\t\n<p>A continuaci\u00f3n, dispondr\u00e1 de tres (3) d\u00edas laborables para notificarnos el error.<\/p>\n<p>En caso de error de env\u00edo del que seamos responsables, propondremos una soluci\u00f3n de compensaci\u00f3n en funci\u00f3n de cada caso.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3315367253\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3315367253-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-il-possible-d&#039;annuler-ou-de-modifier-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-3315367253-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo anular o modificar mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3315367253-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3315367253-label\" >\n\t\t\t\n<p>S\u00ed, puede anular o modificar su pedido siempre que a\u00fan no haya sido enviado.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-16230","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/pages\/16230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/comments?post=16230"}],"version-history":[{"count":6,"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/pages\/16230\/revisions"}],"predecessor-version":[{"id":16666,"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/pages\/16230\/revisions\/16666"}],"wp:attachment":[{"href":"https:\/\/mariswiss.com\/es\/wp-json\/wp\/v2\/media?parent=16230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}