{"id":16230,"date":"2023-10-06T09:47:04","date_gmt":"2023-10-06T09:47:04","guid":{"rendered":"https:\/\/mariswiss.com\/?page_id=16230"},"modified":"2023-12-13T12:48:57","modified_gmt":"2023-12-13T12:48:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mariswiss.com\/pt\/faqs\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<div id=\"page-header-567731200\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Perguntas frequentes          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" data-no-translation=\"\" data-trp-gettext=\"\">In\u00edcio<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"row\"  id=\"row-1363494942\">\n\n\t<div id=\"col-1645786209\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1434089075\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1434089075 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2539998879\" class=\"text\">\n\t\t\n<h2>Envio, devolu\u00e7\u00f5es, pagamento e cancelamento<\/h2>\n\t\t\n<style>\n#text-2539998879 {\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-2539998879 {\n    text-align: center;\n  }\n}\n@media (min-width:850px) {\n  #text-2539998879 {\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1541261146\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1541261146-label\" class=\"accordion-title plain\" href=\"#accordion-item-o\u00f9-exp\u00e9diez-vous-vos-produits-?\" aria-expanded=\"false\" aria-controls=\"accordion-1541261146-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Para onde enviam os vossos produtos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1541261146-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1541261146-label\" >\n\t\t\t\n<p>Enviamos os nossos produtos para a Su\u00ed\u00e7a e para quase todos os pa\u00edses europeus (Fran\u00e7a, Reino Unido, Espanha, It\u00e1lia, etc.).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3809747793\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3809747793-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-fonctionne-la-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-3809747793-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como funciona a entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3809747793-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3809747793-label\" >\n\t\t\t\n<p>Assim que uma encomenda for entregue ao nosso parceiro log\u00edstico, receber\u00e1 o n\u00famero de seguimento com a confirma\u00e7\u00e3o de entrega por correio eletr\u00f3nico. Isto permite-lhe acompanhar o estado da sua encomenda no portal online.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3742463871\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3742463871-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-d\u00e9lais-de-livraison?\" aria-expanded=\"false\" aria-controls=\"accordion-3742463871-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os prazos de entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3742463871-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3742463871-label\" >\n\t\t\t\n<p>Encontrar\u00e1 abaixo as taxas de entrega, as condi\u00e7\u00f5es de entrega gratuita e os prazos de entrega previstos:<\/p>\n<div id=\"text-2205728838\" class=\"text\">\n<table class=\"shipping-table\" width=\"292\">\n<tbody>\n<tr>\n<th>PA\u00cdS<\/th>\n<th>TAXAS DE ENTREGA<\/th>\n<th>LIVRE DE<\/th>\n<th>PRAZO<\/th>\n<\/tr>\n<tr>\n<td><strong>Fran\u00e7a metropolitana<\/strong><\/td>\n<td class=\"price\"><strong>4.95 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>65.00 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>48 a 72 horas<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>No estrangeiro<\/strong><\/td>\n<td class=\"price\"><strong>13.10 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>95 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>5 a 10 dias<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Europa<\/strong><\/td>\n<td class=\"price\"><strong>13.35 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>90 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>4 a 7 dias<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>REINO UNIDO<\/strong><\/td>\n<td class=\"price\"><strong>16.5 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>110\u20ac<\/strong><\/td>\n<td class=\"time\"><strong>4 a 7 dias<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Su\u00ed\u00e7a<\/strong><\/td>\n<td class=\"price\"><strong>5 \u20ac<\/strong><\/td>\n<td class=\"price\"><strong>65 \u20ac<\/strong><\/td>\n<td class=\"time\"><strong>48 a 72 horas<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-274400775\" class=\"accordion-item\">\n\t\t<a id=\"accordion-274400775-label\" class=\"accordion-title plain\" href=\"#accordion-item-j&#039;habite-en-france,-dois-je-payer-des-droits-de-douane-et-des-taxes-\u00e0-l&#039;importation?\" aria-expanded=\"false\" aria-controls=\"accordion-274400775-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Vivo em Fran\u00e7a, tenho de pagar direitos aduaneiros e taxas de importa\u00e7\u00e3o?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-274400775-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-274400775-label\" >\n\t\t\t\n<p>N\u00e3o, n\u00f3s pagamos o IVA e quaisquer custos adicionais. Por isso, n\u00e3o tem de pagar nada.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-219390213\" class=\"accordion-item\">\n\t\t<a id=\"accordion-219390213-label\" class=\"accordion-title plain\" href=\"#accordion-item-mon-colis-ne-semble-pas-bouger,-que-se-passe-t&#039;il-?\" aria-expanded=\"false\" aria-controls=\"accordion-219390213-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>A minha encomenda parece n\u00e3o estar a andar, o que \u00e9 que se passa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-219390213-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-219390213-label\" >\n\t\t\t\n<p>N\u00e3o se preocupe, pode acontecer que a nossa transportadora n\u00e3o fa\u00e7a a leitura da sua encomenda de imediato.<\/p>\n<p>Por conseguinte, pode demorar 1 a 3 dias \u00fateis para que a encomenda avance. Se, ap\u00f3s este per\u00edodo, a encomenda continuar a n\u00e3o avan\u00e7ar, contacte-nos atrav\u00e9s de <strong> contact@mariswiss.com<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1874329081\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1874329081-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-ce-que-mes-articles-seront-regroup\u00e9s-dans-un-unique-colis-pour-la-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-1874329081-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Os meus artigos ser\u00e3o agrupados numa \u00fanica encomenda para entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1874329081-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1874329081-label\" >\n\t\t\t\n<p>Em determinadas situa\u00e7\u00f5es, poderemos ter de enviar a sua encomenda em v\u00e1rias embalagens. Inform\u00e1-lo-emos com anteced\u00eancia e fornecer-lhe-emos os n\u00fameros de seguimento correspondentes, se necess\u00e1rio.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4136342133\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4136342133-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-modes-de-paiement-sont-propos\u00e9s-?\" aria-expanded=\"false\" aria-controls=\"accordion-4136342133-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os m\u00e9todos de pagamento dispon\u00edveis?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4136342133-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4136342133-label\" >\n\t\t\t\n<p>Oferecemos os seguintes m\u00e9todos de pagamento:<\/p>\n<ol>\n<li>Cart\u00f5es de cr\u00e9dito (Visa, MasterCard, American Express).<\/li>\n<li>Twint (apenas dispon\u00edvel na Su\u00ed\u00e7a).<\/li>\n<li>Pagamento em numer\u00e1rio no local. (apenas dispon\u00edvel na Su\u00ed\u00e7a)<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1128847450\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1128847450-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00c0-partir-de-quel-\u00e2ge-est-il-autoris\u00e9-d&#039;acheter-du-cbd-l\u00e9galement-?\" aria-expanded=\"false\" aria-controls=\"accordion-1128847450-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>A partir de que idade \u00e9 legal comprar CBD?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1128847450-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1128847450-label\" >\n\t\t\t\n<p>O utilizador deve ter pelo menos 18 anos de idade para encomendar produtos no nosso s\u00edtio.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1764875932\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1764875932-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-ce-que-les-transactions-en-ligne-sont-s\u00e9curis\u00e9es-?\" aria-expanded=\"false\" aria-controls=\"accordion-1764875932-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>As transac\u00e7\u00f5es em linha s\u00e3o seguras?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1764875932-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1764875932-label\" >\n\t\t\t\n<p>O n\u00famero do seu cart\u00e3o de cr\u00e9dito \u00e9 redireccionado para os servidores de pagamento, onde o seu pagamento \u00e9 processado diretamente num ambiente seguro, sem passar pelos nossos servidores. <a href=\"https:\/\/mariswiss.com\/pt\/\">mariswiss.com.<\/a> Isto garante que as informa\u00e7\u00f5es do seu cart\u00e3o de cr\u00e9dito s\u00f3 s\u00e3o acess\u00edveis ao nosso parceiro banc\u00e1rio.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3063235674\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3063235674-label\" class=\"accordion-title plain\" href=\"#accordion-item-si-vous-avez-re\u00e7u-le-mauvais-article,-que-devez-vous-faire-?\" aria-expanded=\"false\" aria-controls=\"accordion-3063235674-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Se recebeu um artigo errado, o que deve fazer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3063235674-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3063235674-label\" >\n\t\t\t\n<p>O utilizador disp\u00f5e ent\u00e3o de tr\u00eas (3) dias \u00fateis para nos notificar do erro.<\/p>\n<p>Em caso de erro de expedi\u00e7\u00e3o da nossa responsabilidade, proporemos uma solu\u00e7\u00e3o de indemniza\u00e7\u00e3o caso a caso.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3744060697\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3744060697-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-il-possible-d&#039;annuler-ou-de-modifier-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-3744060697-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Posso cancelar ou alterar a minha encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3744060697-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3744060697-label\" >\n\t\t\t\n<p>Sim, pode anular ou alterar a sua encomenda, desde que esta ainda n\u00e3o tenha sido expedida.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-16230","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/pages\/16230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/comments?post=16230"}],"version-history":[{"count":6,"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/pages\/16230\/revisions"}],"predecessor-version":[{"id":16666,"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/pages\/16230\/revisions\/16666"}],"wp:attachment":[{"href":"https:\/\/mariswiss.com\/pt\/wp-json\/wp\/v2\/media?parent=16230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}