Shipping, Returns, Payment and Cancellation

We ship our products to Switzerland and almost all European countries (France, United Kingdom, Spain, Italy, etc.).

As soon as a parcel is handed over to our logistics partner, you will receive the tracking number with the delivery confirmation by email. This enables you to track the status of your parcel on the online portal.

You will find delivery rates, free delivery conditions and expected delivery times below:

Metropolitan France 4.95 € 65.00 € 48 to 72 hours
Overseas 13.10 € 95 € 5 to 10 days
Europe 13.35 € 90 € 4 to 7 days
UK 16.5 € 110€ 4 to 7 days
Switzerland 5 € 65 € 48 to 72 hours

No, we pay the VAT and any additional costs. So you don't have to pay a thing.

Don't worry, it may happen that our carrier doesn't scan your parcel straight away.

It may therefore take 1 to 3 working days for the parcel to move on. If, after this time, the parcel is still not moving, please contact us at [email protected]

In certain situations, we may need to ship your order in several packages. We will inform you in advance and provide you with the corresponding tracking numbers if necessary.

We offer the following payment methods:

  1. Credit cards (Visa, MasterCard, American Express).
  2. Twint (only available in Switzerland).
  3. Cash payment on site. (only available in Switzerland)

You must be at least 18 years old to order products on our site.

Your credit card number is redirected to the payment servers, where your payment is processed directly in a secure environment, without passing through our servers. This ensures that your credit card information is only accessible to our banking partner.

You then have three (3) working days to notify us of the error.

In the event of a shipping error for which we are responsible, we will propose a compensation solution on a case-by-case basis.

Yes, you can cancel or change your order as long as it has not yet been dispatched.


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