General Terms and Conditions (GTC)

By using our website and purchasing products or services from it, you automatically agree to our terms and conditions and confirm that you are at least 18 years old.

1. Registration
You are solely responsible for the accuracy and completeness of the data you provide when registering on the site.
If necessary, you will inform us of any changes to the data provided by updating the profile as soon as possible.
When you register, you must choose a password that will allow you to use our site. This password is strictly confidential. It must not be disclosed to third parties.
You are solely responsible for the use, storage and security of your password.
If you know or suspect that a third party has access to your password, please inform us immediately.

2. Awards
The prices shown on our site are in Euro (EUR), Swiss Franc (CHF) and Pound Sterling (£).
The price indicated on the product sheets does not include transport.
Prices are subject to change without notice.

3. Delivery
Your order will be dispatched within 24 to 48 hours of receipt of payment. Once your order has been dispatched, you will receive an email with your tracking number.
You can also find your tracking number in your personal section on our site, under "orders".
Your order will be delivered to the address indicated on the order.
We send your order by priority mail with a tracking number.
Your order can be sent in several packages.
Delivery time is 3 (three) to 5 (five) working days.

4. Return policy
In the unlikely event that you are not satisfied with the quality of our products, we offer a refund service:

You must contact us within 7 days of receipt by sending an e-mail to [email protected] . By giving us your order reference and describing why you want a refund. We will not be responsible for any loss or damage if you do not do this.
Return the product in its original, unopened packaging. If an item has been used/opened, we cannot accept returns.
Returned items will be inspected for defects and either replaced or refunded if a defect is identified.
The refund will be for the cost of the product and excludes all postage, packaging and shipping costs.
Refunds will generally be credited using the same payment method as the purchase.
We do not accept returns of products if you do not like the taste or smell.

5. Refund

If you require a refund for any reason, please contact us at the following email address: [email protected] and we will respond to your request. Refunds will be made on a case-by-case basis and with irrefutable proof.

6. Shipping error
- You must check the delivered order immediately.

- If the item does not correspond to the item ordered, this may be due to a shipping error. You then have three (3) working days to notify us of the error.

- In the event of a shipping error for which we are responsible, we will propose a compensation solution on a case-by-case basis.

7. Payment methods
We suggest the following method of payment:

Credit cards (Visa, MasterCard, American Express)
Bank transfer: IBAN : FR76 3000 4006 8300 0102 5141 293. BIC : BNPAFRPPXXX
* Your credit card number is directed to the payment servers. Your payment is made directly in a secure environment without passing through the server, which guarantees that your credit card numbers are known only to our banking partner.

8. Customer liability
Please note that we are not authorised to provide medical advice or diagnosis. We advise you to consult your doctor before starting to consume products containing CBD.

The customer accepts responsibility for:

Personal injury,
Damages and interest,
Punitive measures,
Loss of profits or revenue,
Loss of use of a product or equipment,
Loss of property resulting from the purchase, use or misuse of a product., its owners, agents and employees cannot be held responsible for the actions of its customers.

9. Data policy
Please read our Privacy Policy page carefully.

10. Modification of our general terms and conditions
We may change (update) our terms and conditions from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Please consult this page often when using our service.
We advise you to consult this confidentiality policy regularly to take note of any changes. Changes to this privacy policy come into force as soon as they are published on this page.

11. Contact and Customer Service
For any further information, please contact us by email on [email protected] or on our Contact us for more information.